Privacy Policy for DecaSIM

Introduction

DecaSIM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our software-as-a-service (SaaS) application.

Information We Collect

Personal Information

We collect minimal personal information to provide our services:

• Email Address: We collect your email address when you create an account, which we use for:
  • Account creation and authentication
  • Service communications
  • Customer support
  • Important updates about our service

Usage Information

We automatically collect certain information about your use of our service through Matomo web analytics:

• Pages visited within our application
• Time spent on pages
• Browser type and version
• Operating system
• IP address (anonymized)
• General location (country/city level)

This information is collected to help us improve our service and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and maintain your account and provide access to DecaSIM
• Communication: To send you service-related emails, updates, and respond to your inquiries
• Analytics: To understand how our service is used and make improvements
• Legal Compliance: To comply with applicable laws and regulations

Third-Party Services

We use the following third-party services:

Matomo Analytics

We use Matomo for web analytics to understand how users interact with our service. Matomo is configured to:

• Anonymize IP addresses
• Respect Do Not Track preferences
• Store data on our own servers (not shared with third parties)

Stripe Payment Processing

For payment processing, we use Stripe, which may collect:

• Payment card information
• Billing address information
• Transaction details

We do not store your payment card information on our servers. All payment data is handled securely by Stripe in accordance with their privacy policy and PCI DSS compliance standards.

Data Sharing and Disclosure

• Service Providers: We may share information with trusted service providers (like Stripe) who help us operate our service, but only to the extent necessary for them to provide their services
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety
• Business Transfer: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Analytics Data: Retained for up to 26 months for analysis and service improvement
• Payment Information: Handled by Stripe according to their retention policies

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us at [[email protected]].

International Data Transfers

If you are located outside the country where our servers are located, please be aware that your information may be transferred to and processed in that country. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

DecaSIM is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have an account with us)

Your continued use of DecaSIM after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Compliance

This privacy policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other relevant regulations. We are committed to maintaining compliance as laws evolve.